Last updated: [30/04/2026]
At Renewal Reset, your privacy is taken seriously. This policy explains how any personal information is collected, used, and protected when you visit this website or engage with coaching services.
Who We Are
Renewal Reset provides non-clinical, client-led coaching for people navigating complexity, recovery, and responsibility.
For the purposes of data protection law, Renewal Reset is the data controller of your personal information.
Contact:
david@renewalreset.com
rachel@renewalreset.com
What Information We Collect
We may collect and process the following types of personal information:
- Name and contact details (such as email address and phone number)
- Information you provide when making an enquiry or booking a session
- Booking and scheduling information (via tools such as Calendly)
- Payment-related information (processed securely by third-party providers)
- Website usage data (such as IP address, browser type, and pages visited)
We do not intentionally collect sensitive personal data unless you choose to share it in the context of coaching conversations.
How Your Information Is Used
Your information is used to:
- Respond to enquiries
- Arrange and deliver coaching sessions
- Manage bookings and communication
- Improve the website and user experience
- Meet legal and regulatory obligations
Your information is not used for automated decision-making or profiling.
Lawful Basis for Processing
We process personal data under the following lawful bases:
- Contract – where processing is necessary to deliver coaching services
- Legitimate interests – to respond to enquiries and manage the website
- Consent – where you have chosen to provide information voluntarily
- Legal obligation – where required by law
You may withdraw consent at any time where consent is relied upon.
Confidentiality
Coaching conversations are treated as confidential.
Information shared during coaching will not be disclosed to third parties except:
- Where required by law
- Where there is a risk of serious harm to yourself or others
How Your Information Is Stored
Personal information is stored securely using appropriate technical and organisational measures.
We take reasonable steps to protect your data from loss, misuse, or unauthorised access.
Data Retention and Disposal
Personal information is retained only for as long as necessary to fulfil the purposes outlined in this policy and to meet legal, ethical, or regulatory obligations.
As a general guide:
- Enquiry data is retained for up to 12 months
- Coaching-related records may be retained for up to 6 years following the end of a coaching relationship
- Financial records are retained in line with legal and accounting requirements
When information is no longer required, it is securely deleted or disposed of using appropriate methods to prevent unauthorised access.
Third-Party Services
We may use trusted third-party services to support our work, including:
- Scheduling platforms (e.g. Calendly)
- Payment processors
- Website hosting providers
These providers process your data in accordance with their own privacy policies and applicable data protection laws.
Cookies
This website may use cookies to support functionality and understand how the site is used.
Cookies are small text files stored on your device. You can control or disable cookies through your browser settings.
Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your data (where applicable)
- Restrict or object to processing
- Request transfer of your data
- Withdraw consent where applicable
To exercise these rights, please contact us using the details below.
Complaints
If you have concerns about how your data is handled, you are encouraged to contact us first.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
www.ico.org.uk
Contact
If you have any questions about this Privacy Policy or how your data is handled, please contact:
david@renewalreset.com
rachel@renewalreset.com
Changes to This Policy
This policy may be updated from time to time. The latest version will always be available on this page.